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Role: Customer Success Associate | Department: Customer Success, Service & Operations | Industry: Internet | Education: UG: Any Graduate; PG: Any Postgraduate Online Munim is looking for Customer Support Executive to join our dynamic team and embark on a rewarding career journey. Responsibilities: • Managing a team of representatives offering customer support • Overseeing the customer service process • Resolving customer complaints brought to your attention • Creating policies and procedures • Planning the training and standardization of service delivery • Selecting and hiring new staff • Monitoring the work of individual representatives and of the team • Conducting quality assurance surveys with customers and providing feedback to the staff • Possessing excellent product knowledge to enhance customer support • Maintaining a pleasant working environment for your team Originally posted on Naukri: https://www.naukri.com/job-listings-customer-support-executive-online-munim-kolkata-mumbai-new-delhi-hyderabad-pune-chennai-bengaluru-1-to-2-years-181024502753
BPO, Customer Relationship, Customer Service, Customer Complaints, Team Handling, Customer Care, Training, Customer Support, Quality Analysis, Handling Customer Queries, Quality Assurance, Call Monitoring, Customer Handling, Servicing, Communication Skills