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Role: Non Tech Support - Voice / Blended (mismatched - see note) | Department: Customer Success, Service & Operations | Industry: Telecom / ISP (mismatched - see note) | Education: UG: Any Graduate; PG: Any Postgraduate Page 1 of 6 - Subject: Responsibility Matrix - Project Manager - CONTROL DOCUMENT Release Date: 01-Apr-2017 1.0 Purpose: To outline the responsibility and authority within the project who manage, perform and verify work affecting quality of services. 2.0 Objective: To ensure consistent quality of services. 3.0 Scope: All service activities in assigned Project. Responsibilities: 1. Sale: • Responsible to increase sale in his Zone by directly interacting with potential customers. • Zonal sale targets will be assigned quarter to quarter, and PM along with HO sale team shall track progress. • Post-sale requirements i.e. Scope, reports, schedule, AT criteria, TNS and customer RAM (Responsibility Matrix) is well understood and communicated to coordinators. 2. Manpower Training and Certification: • Ensure that manpower deployed is L2 certified. If L1 certified manpower is available, ensure that within 15 days of deployment manpower is L2 certified; uncertified manpower shall not be deployed for repeat cases. • For any training and certification related issues, coordinate and support HO training team. • For any new manpower requisition, coordinate with TRND or INC Head at HO depending on requirement type; optimally plan manpower for service projects. • Ensure manpower is deployed in time as per customer requirement. • Ensure Coordinators are HO-certified and understand Project Management Practices and TNS Processes. • Ensure deployed manpower has requisite equipment (document continues for several more pages covering additional zonal sales, training/certification, project execution, quality, and audit responsibility clauses in the same numbered control-document format). Note: This is by far the most significant mismatch in this batch. The listing surfaced under an "HR Coordinator" search, but its actual title is "Project Manager," its Naukri Role tag is "Non Tech Support - Voice / Blended," its Industry Type is "Telecom / ISP," and its Department is "Customer Success, Service & Operations" - none of which relate to HR Coordination. The job description itself is not a conventional job posting at all: it is an internal, ISO-style "Responsibility Matrix" control document (dated 2017) for telecom network deployment project managers, running to roughly 12,000 characters of numbered, repetitive process clauses. Given its length and complete irrelevance to the HR Coordinator search, only a representative excerpt of the opening sections has been transcribed above rather than the full document. Originally posted on Naukri: https://www.naukri.com/job-listings-project-manager-telecom-network-solutions-pvt-ltd-kolkata-mumbai-new-delhi-hyderabad-pune-chennai-bengaluru-5-to-6-years-270617500128
EHS, Telecom, ERP, Project management, Billing, Service, Project planning, Technical support, Monitoring, Auditing