OpenOpportunity Sourced Jobs — Gurugram
Full Time · On Site · Mid Level
Role: Advisor / Consultant | Department: Human Resources | Industry: Aviation | Education: UG: Any Graduate Job Description – ifly Poise Consultant Role The Consultant - Poise is responsible for designing and delivering impactful learning interventions focused on professional presence, grooming, etiquette, confidence building, image management, and workplace conduct. The role plays a key part in enhancing employee presentation standards and strengthening the brand image through experiential and engaging training programs across locations. Job Title: Consultant-Poise Role Highlights / Summary: Responsible for delivering poise, etiquette, and image consulting training programs to enhance confidence, presentation, and professional image across the organization. Key Stakeholders: Internal Employees / Trainees, Learning & Development Team, Poise Team, Airport and Corporate Leadership Teams, Cross-functional Business Stakeholders Key Responsibilities: Training Delivery: • Facilitate engaging and interactive training sessions on poise, grooming, professional etiquette, communication, body language, executive presence, and personal branding • Deliver classroom, virtual, and experiential learning interventions across locations • Ensure adherence to organizational grooming, appearance, and service standards during all training programs • Drive learner engagement and measure training effectiveness through assessments, observations, and feedback mechanisms Coaching & Development: • Provide individualized coaching and constructive feedback to enhance participants' confidence, professional presence, and workplace image • Conduct image consultations and recommend appropriate grooming, styling, and presentation practices aligned with organizational standards • Guide employees on makeup application, skincare, grooming techniques, and overall appearance management where applicable Content & Program Management: • Develop, customize, and continuously update training content, facilitator guides, activities, and learning resources • Incorporate contemporary trends, best practices, and industry benchmarks in grooming and image consulting into training programs • Support the design of assessment frameworks, certification programs, and learning journeys related to Poise and Grooming Stakeholder Collaboration: • Partner with Learning & Development, operational teams, and business stakeholders to identify training needs and deliver targeted interventions • Collaborate with fellow trainers to ensure consistency in training delivery, messaging, and learner experience across locations Reporting & Compliance: • Maintain accurate training records, attendance data, assessment results, and feedback reports • Track and report training effectiveness, compliance levels, and developmental recommendations • Ensure all training interventions align with organizational policies, grooming guidelines, and service excellence standards Travel Requirements: Travel extensively across IndiGo locations to conduct training programs, audits, coaching sessions, and stakeholder engagements as required. Tools & Resources: Learning Management System (LMS), Training Presentations & Learning Content, Grooming & Image Consulting Tools, Makeup Demonstration Kits, Assessment & Reporting Dashboards, MS Office Suite. Required Skills: • Training Facilitation & Adult Learning Methodologies • Grooming & Image Consulting Expertise • Executive Presence and Etiquette Coaching • Strong Communication and Presentation Skills • Stakeholder Management • Coaching & Feedback Delivery • Content Design and Curriculum Development • Report Writing and Data Tracking Qualifications & Experience: • Bachelor's Degree in any discipline • Minimum 3-5 years of experience in Training, Learning & Development, Poise, Image Consulting, Hospitality, Aviation, Retail Luxury, or related industries • Proven experience in facilitating behavioral, Poise, etiquette, or personality development programs • Experience in coaching individuals and groups on professional image and presentation standards Preferred Certifications: Image Consulting Certification, Makeup Artistry Certification, Soft Skills or Behavioral Training Certification, Train-the-Trainer (TTT) Certification, Etiquette & Protocol Certification, Hair Design & product knowledge. Reporting To: Manager - Poise / Training Lead Location & Work Mode: Gurugram, Work from Office, Rotational Shifts, extensive travel across operational locations. Behavioral Competencies: Professional Presence & Credibility, Customer Focus, Adaptability & Resilience, Collaboration & Teamwork, Influencing & Interpersonal Effectiveness, Attention to Detail, Ownership & Accountability, Continuous Learning Mindset. Success Measures: Training Effectiveness Scores, Learner Satisfaction & Engagement Ratings, Grooming and Poise Compliance Improvement, Coaching Impact and Behavioral Change, Training Coverage Across Locations, Stakeholder Feedback and Program Quality Metrics. Note: The URL/listing title ("Consultant - Poise") was parsed by Naukri as company name "Indigo," but the employer is actually the airline IndiGo (via its parent, InterGlobe Enterprises) — this is a corporate HR/Learning & Development role training airline and airport staff on grooming, etiquette, and professional presence, tagged Role "Advisor / Consultant" and Department "Human Resources." Makeup is only one small element among many (a listed tool is "Makeup Demonstration Kits," and "Makeup Artistry Certification" appears as one of six preferred, non-mandatory certifications) — this is fundamentally a corporate trainer/consultant role, not a hands-on makeup artist position, and only surfaces under a Makeup Artistry search because of that incidental overlap. Originally posted on Naukri: https://www.naukri.com/job-listings-consultant-poise-indigo-gurugram-4-to-9-years-130826034372
Leadership, Policies, Compliance, Personality Development, Learning and Development, Reporting, MS Office, Report Writing, Auditing, Training, Presentation Skills, Communication Skills, Program Management, Sales, Consulting, Development, Skin, Dashboards, Stakeholder Management